I decided to try one more time to talk with the VA's office of Patient Advocacy. I tried once when the Director wouldnt see me and the young lady I was talking with, about a quarter of the way into my story, said she had to attend a meeting. At that time, one month ago, she said she'd have the 'Department heads' give me a call.
With the phone silent I called again today. I informed the very nice lady on the phone of my issue, no call back, and that I had written an article I would like to email to them before I went elsewhere. (Note: They have phone numbers and extensions for the leaders on the web, if you call you get a handler who sends you to Patient Advocacy.) And there are none, zero email addresses on their website.
So this lady and I talk and she is as I said, nice but unable to do anything outside of the script. She asks if I know what IRIS is? I dont. She says it is their system to complain online and she would have a Patient Advocate call me. This of course was the first time I knew she wasnt a Patient Advocate?
Well, that was two hours ago and no call. And as I told her, what happened to me the Director needs to hear face to face and if he isnt interested then, I dont need a class on IRIS, I'll just take my complaints elsewhere. My goal, they need to 'get it' and fix the Acute Care department that I entered ... and in my chats with nurses in two other departments during my extended stay, everyone knows this department is a joke.
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